![]() ![]() The company was collecting customer support data in Zendesk and using Google Sheets for delivery and pickup scheduling. This would allow the team to closely monitor the backlog and respond to customers immediately to let them know about delivery issues.Īt the same time, they wanted to monitor week-over-week (WOW) and month-over-month (MOM) trends to track how delays from the pandemic were affecting business in the longer term. It needed a way to track metrics in real time. The company was receiving reports from Zendesk every 24 hours, but this was not enough. Reps were dealing with the increased tickets while trying to adjust to working remotely for the first time.įurlenco uses Zendesk for customer support and regularly collects data from the tool regarding customer support calls, chats, tickets, and other information. The delay created a significant backlog for its customer support team. Challenge: Ticket backlog caused by delivery delaysīecause of the pandemic lockdown, Furlenco was unable to make deliveries for two months. The team used Geckoboard to simultaneously monitor real-time data and longer-term trends to ensure the whole team knew where to focus their efforts. When Furlenco, India’s largest online furniture rental company, had to transition suddenly to remote work due to COVID-19, many of its employees had never worked from home before. Furlenco: Separating real-time data from trends Reading these real-life examples, you’ll see how a data dashboard can help motivate sales teams, track both real-time data and trends, and make data more easily accessible. We interviewed four companies using Geckoboard to keep their teams connected and help them stay on top of changes brought on by the pandemic. Dashboards capture a snapshot of your most important metrics, updated in real time so your team stays up-to-date and on the same page. When they switched to working from home, team members needed a way to stay on the same page and ensure they were all tracking the same metrics and looking at the right data. Teams rely on shared data and discussions to make collaborative decisions. We spoke to several businesses and found a similar trend among data-driven businesses. They needed to figure out new ways to achieve the teamwork and collaboration they had in an office setting.īuffer’s State of Remote Work survey found that remote workers cited collaboration and communication as one of their biggest struggles. As a result of the pandemic, many teams had to switch to remote work suddenly. In 2020, according to a survey by Owl Labs, nearly 70% of full-time workers in the US are remote.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |